Help & Support

We're here to help with orders, delivery, refunds, your account and selling.

Contact us

Email support@arcobid.com — include your order reference (the 8 letters on the order) if it's about an order. We aim to reply within 24 hours.

A problem with an order

Open the app → Profile → Grabs → tap the order → Report a problem. While we review it, the seller is not paid. You have 3 days after delivery to report a problem.

Your delivery code

When your order is on the way, your secret code is in the order. Give it to the rider only after you have checked your item. Never send it in a message.

Report a user or a live

In a live, tap ⋯ → Report. Reports go straight to the ARCOBID team — the person reported can't see them.

Delete your account

Email support@arcobid.com from the email on your account and we'll delete it. Orders in progress are completed first. (Deleting from inside the app is coming soon.)

Company

ARCOBID is operated by ELSEER LUMEN LTD, registered in Ghana.